We have also made progress in a number of new businesses that we have been incubating, including the successful IPO of JD Health, the submission of JD Logistics’s listing application to the Hong Kong Stock Exchange and the progress of JD Property’s series A financing.” “Our operational efficiency continued to improve driven by technology and innovation. “We are pleased to conclude the year on a strong note with another quarter of solid top and bottom-line results as well as excellent cash flow,” said Sandy Xu, Chief Financial Officer of JD.com. With a strong momentum going into 2021 and with our recently optimized organizational structure, JD will continue to invest in innovative, high potential businesses to drive long-term sustainable growth.” ![]() “During this quarter, JD continued its strategic transformation into a supply chain-based technology and service company with increasingly diversified sources of revenues. “JD saw accelerated revenue and user growth during the fourth quarter driven by our long-term operating philosophy and customer-centric value proposition despite the ongoing market challenges,” said Richard Liu, Chairman and Chief Executive Officer of JD.com. Annual active customer accounts 3 increased by 30.3% to 471.9 million in 2020 from 362.0 million in 2019.Free cash flow, which excludes the impact from JD Baitiao receivables included in the operating cash flow, for the full year of 2020 increased to RMB34.9 billion (US$5.4 billion), compared to RMB19.5 billion for the full year of 2019. Operating cash flow for the full year of 2020 increased to RMB42.5 billion (US$6.5 billion) from RMB24.8 billion for the full year of 2019.Non-GAAP diluted net income per ADS for the full year of 2020 was RMB10.56 (US$1.62), compared to RMB7.25 for the full year of 2019. Diluted net income per ADS for the full year of 2020 was RMB31.68 (US$4.86), compared to RMB8.21 for the full year of 2019. Non-GAAP diluted net income per ADS for the fourth quarter of 2020 was RMB1.49 (US$0.23), compared to RMB0.54 for the same period last year. Diluted net income per ADS for the fourth quarter of 2020 was RMB15.18 (US$2.33), compared to RMB2.44 for the fourth quarter of 2019.Non-GAAP net income attributable to ordinary shareholders for the full year of 2020 was RMB16.8 billion (US$2.6 billion), compared to RMB10.7 billion for the full year of 2019. Net income attributable to ordinary shareholders for the full year of 2020 was RMB49.4 billion (US$7.6 billion), compared to RMB12.2 billion for the full year of 2019. Non-GAAP net income attributable to ordinary shareholders for the fourth quarter of 2020 increased by 194% to RMB2.4 billion (US$0.4 billion) from RMB0.8 billion for the same period last year. Net income attributable to ordinary shareholders for the fourth quarter of 2020 was RMB24.3 billion (US$3.7 billion), compared to RMB3.6 billion for the same period last year.Non-GAAP income from operations for the full year of 2020 was RMB15.3 billion (US$2.4 billion) with a non-GAAP operating margin of 2.1%, as compared to RMB8.9 billion for the full year of 2019 with a non-GAAP operating margin of 1.5%. Income from operations for the full year of 2020 was RMB12.3 billion (US$1.9 billion), compared to RMB9.0 billion for the full year of 2019. Non-GAAP 2 income from operations for the fourth quarter of 2020 was RMB1,213.5 million (US$186.0 million), compared to RMB704.0 million for the fourth quarter of 2019. Income from operations for the fourth quarter of 2020 was RMB594.9 million (US$91.2 million), compared to RMB529.5 million for the same period last year.Net service revenues for the full year of 2020 were RMB93.9 billion (US$14.4 billion), an increase of 42.0% from the full year of 2019. ![]() Net revenues for the full year of 2020 were RMB745.8 billion (US$114.3 billion), an increase of 29.3% from the full year of 2019. ![]() Net service revenues for the fourth quarter of 2020 were RMB32.1 billion (US$4.9 billion), an increase of 53.2% from the fourth quarter of 2019.
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